Caring For The Well Being Of Families
We deliver care from our hearts through our hands. We pride ourselves as being a reputable company rendering premium and affordable homecare services.
Improving The Quality Of Your Life Through Better Health & Wellbeing
At MC Care, we recognise that each service user has unique needs and care should be delivered to meet those needs. Individual’s personality profile, background, individual circumstances and other factors play a key role in determining the delivery of the personal care and home care support services (domiciliary care) a user will need.
MC Care UK is a private limited company that provides high quality domiciliary care services covering South East London, Greater London and Kent area. We deliver care from our hearts through our hands. We pride ourselves as being a reputable company rendering premium and affordable homecare services. Our carers are experienced, well trained and competent. Our managers are experts at assessing client’s healthcare needs and delivering convenient homecare plans to our customers.
Our Mission
Our mission is to become a leader in care provision in the UK by striving to give our best to our customers through experienced and well trained carers.
Our extensive experience and knowledge enables us to provide excellent care service to our numerous customers. This is only possible because of our qualified and well trained team of carers. We can proudly and confidently offer our customers a high quality of care.
Our well trained and experienced carers are also compassionate and kind. We boast ourselves of extensive experience in handling a wide range of health conditions and we are specialists in promoting independent care for our service users. Our customer care line is open 24/7 to listen to our client’s needs. We also deliver a range of services including live-in care and visiting care.
At MC Care our goals and objectives are:
- To offer a comprehensive service to suit the needs of our service users.
- To provide the best possible quality care service for our customers in a confidential and safe environment.
- To provide services to our customers in a compassionate and professional way in the comfort of their home and surroundings, the environment they are used to and loved.
- We adher to various compliance procedures as stipulated in our infection control, safeguarding, privacy, confidentiality and dignity policies and others.
- To show our customers courtesy and respect at all times irrespective of ethnic origin, religious belief, personal attributes or the nature of their health problem.
- To involve our customers in decisions regarding their treatment and care
- To promote good health and well-being to our customers through education and information; also utilising electronic processes wherever possible to make care and information more accessible.
- To ensure that all member of the team have the right skills and training to carry out their duties competently and with opportunities to discuss and learn from problems or issues that arise at all times.
- To ensure the service is compliant with relevant legislation and policies relevant to maintaining trust and confidentiality, as well as to ensure we offer high quality care.
- To treat our customers with respect, dignity, courtesy and ensure that confidentiality is being maintained at all times
Our Principles of Service
- To focus on the customers, we aim to provide treatment in ways which have positive outcomes promoting active participation and involvement in care decision making.
- To ensure that we are “fit for purpose” we examine our operations constantly to ensure that we are successfully adhering to our stated aims and objectives.
- To work towards the comprehensive welfare of the customers we serve, we aim to provide for each customer a treatment plan that contributes to his or her overall personal, health, social needs and preferences.
- The customers will be supported to understand and be in agreement with the care management decision, and informed consent will be obtained prior to all care undertaken.
- To demonstrate commitment to provide quality services, and continuous improvement in the level of care we offer.
- To involve our customers in decisions regarding their treatment and care
- To employ a quality workforce who demonstrate professional and ethical behaviours. Our staff will be compliant with industry standards and requirements set by the National Training Organisations.
- To have robust governance arrangements and supervision measures in place for all staff. Staff are required to demonstrate achievement of the required competencies and standards which include mandatory elements i.e. Infection control, basic life support, safeguarding and role specific development. Annual updates and validation contribute towards continuous professional development (CPD) and ongoing performance review and appraisal will monitor skills, competencies, capabilities and achievement of key performance indicators.
- All staff will be compliant with MC Care policies and procedures, appropriate Local and National requirements and recommendations.
- Clear procedures will highlight the process for urgent follow up by an appropriate Healthcare Professionals.
Clients' Testimonials
